Privacy Policy

Effective Date: January 4, 2026

Last Updated: January 4, 2026

1. Introduction

NSN Technology Sdn Bhd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nsn.technology or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request information about our services
  • Subscribe to our newsletter or blog
  • Engage with our chat support
  • Enter into a contract for our services

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Website URL
  • Job title
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Device information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, operating, and maintaining our services
  • Responding to your inquiries and requests
  • Sending you marketing and promotional communications (with your consent)
  • Improving our website and services
  • Analyzing usage patterns and trends
  • Detecting, preventing, and addressing technical issues
  • Complying with legal obligations
  • Protecting our rights and interests

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Technologies used include:

  • Cookies: Small files stored on your device
  • Web Beacons: Electronic images used to track user behavior
  • Analytics Tools: Google Analytics and PostHog for website analytics

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Third-Party Services

We use the following third-party services that may collect information:

  • Google Analytics: For website traffic analysis
  • PostHog: For product analytics and user behavior tracking
  • Chatwoot: For customer support chat functionality

These third parties have their own privacy policies. We recommend reviewing their privacy policies to understand how they handle your information.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us explicit permission

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your information
  • Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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