Terms and Conditions

Effective Date: January 4, 2026

Last Updated: January 4, 2026

1. Introduction

Welcome to NSN Technology Sdn Bhd ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website www.nsn.technology and the services we provide.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

  • "Services" refers to all software development, web application, mobile application, consultation, and related services provided by NSN Technology Sdn Bhd.
  • "Client" refers to any individual or entity that engages our services.
  • "Website" refers to www.nsn.technology and all associated pages and content.
  • "Deliverables" refers to any work product, code, designs, documentation, or other materials provided under a service agreement.

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

  • In any way that violates any applicable law or regulation
  • To transmit or send unsolicited commercial communications
  • To impersonate or attempt to impersonate the Company or any employee
  • To engage in any activity that interferes with or disrupts the website
  • To attempt to gain unauthorized access to any portion of the website

3.2 Intellectual Property

The website and its entire contents, features, and functionality are owned by NSN Technology Sdn Bhd and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

4. Services Terms

4.1 Service Agreements

Specific terms for our services will be outlined in separate service agreements, proposals, or contracts. These Terms supplement, but do not replace, any specific service agreement.

4.2 Project Scope

All projects will have a defined scope of work. Any changes to the scope may result in additional fees and timeline adjustments, which will be communicated and agreed upon in writing.

4.3 Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Provide timely feedback and approvals
  • Provide necessary access to systems, accounts, and resources
  • Designate a primary point of contact
  • Meet payment obligations as outlined in the agreement

5. Fees and Payment

5.1 Payment Terms

Payment terms will be specified in individual service agreements. Unless otherwise stated:

  • Invoices are payable within 14 days of receipt
  • Late payments may incur interest charges of 1.5% per month
  • We reserve the right to suspend services for non-payment

5.2 Deposits and Milestone Payments

For larger projects, we may require:

  • An upfront deposit before work commences
  • Milestone payments at specified stages of the project
  • Final payment upon project completion

5.3 Refunds

Deposits and payments for services already rendered are generally non-refundable. Refund eligibility will be determined on a case-by-case basis and outlined in the service agreement.

6. Intellectual Property Rights

6.1 Ownership of Deliverables

Upon full payment, clients will receive ownership of the custom-developed deliverables as specified in the service agreement. This typically includes source code, designs, and documentation created specifically for the client.

6.2 Third-Party Components

Our deliverables may include third-party libraries, frameworks, or components that remain the property of their respective owners and are subject to their own licenses.

6.3 Company Portfolio Rights

We reserve the right to showcase completed projects in our portfolio, website, and marketing materials unless otherwise agreed in writing. Confidential or sensitive information will not be disclosed without client consent.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation continues after the termination of services.

Confidential information does not include information that is publicly available, already known to the receiving party, or independently developed.

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that:

  • Services will be performed in a professional and workmanlike manner
  • Deliverables will substantially conform to agreed specifications
  • We have the right to provide the services and deliverables

8.2 Disclaimer of Warranties

Except as expressly stated, our services and website are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free operation

9. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability shall not exceed the fees paid by the client for the specific service giving rise to the claim
  • We shall not be liable for indirect, incidental, consequential, or punitive damages
  • We shall not be liable for loss of profits, data, or business opportunities
  • Claims must be brought within one year of the event giving rise to the claim

10. Indemnification

Clients agree to indemnify and hold harmless NSN Technology Sdn Bhd from any claims, damages, or expenses arising from: (a) client's use of our services, (b) client's violation of these Terms, (c) content or information provided by the client, or (d) infringement of third-party rights by client-provided materials.

11. Termination

11.1 Termination by Client

Clients may terminate services by providing written notice. The client will be responsible for payment of all services rendered up to the termination date plus any applicable termination fees as outlined in the service agreement.

11.2 Termination by Company

We may terminate services if:

  • Client fails to make payment when due
  • Client materially breaches these Terms
  • Client's actions endanger our reputation or operations

11.3 Effect of Termination

Upon termination, the client must pay all outstanding fees. We will provide deliverables for completed and paid portions of the project. Confidentiality and intellectual property provisions survive termination.

12. Support and Maintenance

Post-delivery support and maintenance services are not included unless specifically outlined in the service agreement. We offer separate support and maintenance packages that can be purchased.

Bug fixes and corrections during any warranty period specified in the service agreement will be provided at no additional cost.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. We recommend reviewing the terms and privacy policies of any third-party services you access.

14. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

15.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

15.3 Mediation

Before pursuing litigation, parties agree to attempt to resolve disputes through good faith negotiation and, if necessary, mediation.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any specific service agreements, constitute the entire agreement between the parties and supersede all prior understandings.

16.2 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website. Continued use of our services constitutes acceptance of modified Terms.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Waiver

No waiver of any term shall be deemed a continuing waiver or a waiver of any other term.

16.5 Assignment

Clients may not assign their rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity.

17. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

19. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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